Return & Refund policy
We deal only with original products and serve as an importer to bring the original products at your doorstep, since we are not manufacturers we don't take any responsible for the ingredients of products
we stock artificial jewelry as well from shein, we donot guarantee for artificial jewelry if it changes color,if it gets dull because normally artificial jewelry gets effected with moisture, sweat or perfume.
We don't provide exchange or refund on false obligations that product is not original, we deal only with original products.
We Do not provide exchange or return on any product which does not come with seal by manufacturer,
Only the sealed products can be exchange or returned if they are in the same condition (SEALED)
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, lingerie, nighties)or jewelry . We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We have a 2 days return policy if you have received any damaged or wrong products, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@dubuypk.com or contact us on Facebook or Instagram or you can whatsapp us on 00971524627213 . If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@dubuypk.com or whatsapp us at 00971524627213
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will refund the price you have paid for the products, however please ready below further notes
If you have availed any discount during the purchases, we will only return the price you paid not the actual price of products
If you have paid any delivery cost , this will be only refundable if the products delivered to you has mistake from our side(damaged or wrong product sent from our side)
If there is no mistake from our side in your order and still you want to change the product, or just want to return it, we take returns of sealed items like which comes with seal from manufacturer and we don't refund the delivery charges .
If you want to change the product you need to send us the product, we will analyze it, if its in the same condition then we will refund the product cost.
If you cancelled the order or return the products to us, we process the refunds within 14 days from the day we received back the product,
Time period of refund credited to your account will be based on the payment method , we make refunds only via bank transfers